Convenience: The Loyalty Language of Ease Consumers today don’t just want great products or rewards for their loyalty. They want an easy customer experience. That means ordering ahead without waiting in line, gaining points with ease, and receiving personalized offers tailored to their wants. However, each time you add a speed bump to that process, it opens the door for a competitor who makes it simpler. That’s why the strongest loyalty strategies are about building an easy customer experience. In this article, we’ll dig deeper into the Loyalty Language of Convenience, how to make customer experiences seamless, and why Convenience creates habits, Recognition builds relationships, and Rewards reinforce behavior. Why Ease…
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